176 Clingman Ave
Asheville, NC 28801
All stones, natural and engineered, have specific requirements for their proper care and maintenance. Certian guidelines should be followed for all types of stone and there are inherent properties of some stone varieties that require additional care and maintenance.
Please feel free to call with any questions about specific types of stone!
Spills & Cleaning
Do: Clean up spills as quickly as possible using a blotting technique, instead of wiping, to avoid spreading the spilled substance. Acidic substances like vinegar, wine, coffee, fruit juices, tomato sauce and sodas will not etch granite and "Quartz" like they do marble, limestone, travertine, onyx and other similar surfaces, but they could potentially stain any stone surface. Cooking oils can also leave a stain if not cleaned up.
Do: Regularly clean all surfaces using a sponge or soft cloth. Using a cleaner specially formulated for natural stone is best. Using hot water with a solution of mild dish soap followed by a thorough rinsing with clean water is acceptable, but over time this could potentially cause a buildup of soap film on the surface and dull your countertop's shine.
Do: Use coasters under all glass, bottles, cans, ect. Using coasters on dense and properly sealed granite, or on "Quartz", is not an absolute necessity, like it is with marble, limestone, travertine, onyx and other similar surfaces, but using coasters is a good practice to protect all surfaces.
Don't: Use generic cleaning products such as ammonia, bleach, vinegar, lemon or orange soaps, glass cleaners, de-greasers or other common household cleaners. These products may contain acids, alkaloids and other chemicals that will degrade the the sealer leaving the stone surface more vulnerable to to staining. These products can also cause etching on marble, limestone, travertine, onyx and other similar surfaces.
Don't: Store toiletry products on your countertop. Hair products, perfumes, colognes, nail products, creams, lotions and potions have a tendency to spill or leak and can go unnoticed and stain the countertop.
Don't: Use abrasive cleaners or abrasive pads on any stone surface. These products can potentially damage even hard surfaces such as granite and "Quartz".
Stain Protection - Re-Sealing
Do: Maintain the protection from stain damage by periodically re-applying an approved sealant. This is true for all stone surfaces except some engineered stones such as "Quartz" and certain glass composites which do not require the application of sealers.
Note: The "life" of the sealer will depend upon the type and surface finish of the stone and its degree of exposure to wear. Some natural stones, such as marble, limestone, travertine and onyx, are more susceptible to stain and acidic damage. These materials will require more frequent applications of sealant. Honed and leathered surfaces are also more prone to absorb stains. High traffic areas around cooktops and sinks are also more prone to sealer degradation and stain. The life of the sealer is dependent upon all of these factors. For example: A white marble countertop in a high traffic kitchen may need to be re-sealed every month, while a tightly grained polished granite countertop may only need to be re-sealed every 10 to 15 years.
General Guidelines: When water is sprinkled on the surface of the stone: If the water beads up tightly then the stone has maintained it's seal. If the water soaks in, or darkens the stone, it needs to be re-sealed.
Recomended Sealers: Impregnating sealers are preferred to topical sealers because they increase both the longevity and quality of the protection. Most brands of impregnating sealers, made especially for natural stone, will provide adiquate protection. We use and recommend a product that can be found in most "Big Box" stores. It is called "Miracle - 511 Impregnator" and is found in the tile department of the store.
Do: Protect all stone surfaces from thermal damage by using trivets and hot pads. While granite and "Quartz" surfaces can easily withstand the heat from moderately hot pots and pans, they are not immune to damage from extreme heat. It is not common, but it is possible, for very hot pots and pans to damage even these durable surfaces.
Also..... If you have a seam in your countertop it is best to avoid setting hot materials on top of it. The epoxy in the seam is heat resistant, but it can be damaged if exposed to extreme heat or to moderate heat for an extended period.
Don't: Sit, stand, or lean on the weaker points of your countertop such as the narrow area in front of the sink or cooktop and the overhanging area of bar tops.
Also.....many stones can withstand moderately hot temperatures, however, rapid heat changes from cold to hot, or vice versa, could possibly crack your countertop.
Don't: Allow heavy objects to drop on to the countertop. Chips in natural and engineered stone are not a common occurrence and are most often caused by banging something into the edge of the countertop. Heavy pots and pans and the bottoms of large bottles do most of the damage. Take care when you handle these items around your countertop. If a chip does occur and you find the piece that chipped out, save it. Most of the time small chips can be repaired with excellent results!
Do: Use cutting boards on all stone surfaces.
Don't: Cut directly on any stone surface. Marble, limestone, travertine, onyx and other similar surfaces are all relatively soft surfaces and can easily be scratched. Granite and Quartz surfaces are highly scratch resistant but even these hard surfaces are not totally scratch proof. Cutting on these countertops will also dull your knives very quickly. Diamonds will scratch granite and "Quartz". Removing diamond rings before cooking is recommended. Certain stoneware dishes contain rough silica sand and pose a risk of scratching. Some pizza-stones will scratch even granite or "Quartz" if they are spun around while cutting.